• Skip to primary navigation
  • Skip to main content
  • Skip to footer
Scottish Express

Scottish Express

Adventure Transport service to great destinations in the top of the South Island New Zealand

  • Home
  • About Us
    • Your Transport
    • Where we go
    • What drives us
  • Monthly Specials
  • Custom Transport/Availability
  • Adventure Packages
  • Adventure Food
  • Good Ethics
    • Nelson Mountain Bike Sponsorship / The 5% Strategy
    • Sustainable Tourism Model
    • Sustainable Adventures with EKOS
    • Other Great Providers
  • Express News
  • Further Information
    • Terms and Conditions
    • FAQ

Refund and Returns Policy

Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items
  • All adventure transport products ( please refer to our transport specific cancellation policy here)

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • products with obvious signs of use and wear
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 15 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at scottish@scottish-express.nz.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at scottish-express.nz.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at scottish@scottish-express.nz for questions related to refunds and returns including our shipping address.

Share this:

  • Twitter
  • Facebook

Footer

star rating  8 of us have just returned from this fabulous and very affordable biking trip. With everything so well-organised by Dave, all we cyclists had to do was to take care... read more of our personal stuff and be at the day's start-place on time. He took care of everything else with many thoughtfulnesses thrown in, even welcoming us riders in with a bbq beside Lake Kaniere on our long 60km day. The accommodations were all good and served us well. A couple of drop-offs to supermarkets kept us in fresh snacks. He certainly went the extra mile and I highly recommend this trip with Scottish Express.

Date of experience: March 2022

tripadvisor logo
maureenscotters
March 22, 2022

Copyright © 2023 · Genesis Sample on Genesis Framework · WordPress · Log in